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Our Services

  • Branding Standards
  • Branding Standard Assessments
  • Customer Experience Evaluations
  • Customer Needs Assessment
  • Customer Surveys
  • Guest Service Standards
  • Management Information Systems (MIS)
  • Menu and Wine Paring
  • Menu Planning & Costing
  • Mystery Customer / Diner / Guest / Shopper Programs
  • Operations Management
  • Pre-grading Consultation
  • Quality Assurance Assessment Development
  • Quality Assurance Assessments
  • Quality Management
  • Referral to Grading Assessors
  • Risk Management
  • Service and Operational Standards
  • Staff Growth and Development Mapping

Services Offered in consultation with our Business Partners

  • Health & Hygiene Audits
  • Focus Groups
  • Market Surveys
  • OHSA : Audit/Compliance/Certification
  • OHSA : Training

SDL Management

  • Skills Audits
  • Skills Development Assessments
  • Skills & Training Plans
  • Training Evaluations
  • Training Plans
  • Workplace Skills Development Plans
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